Did you forget your password?

1. Automatically send your password to your email

If you do not remember the login password in your existing account, you can follow the procedure below that will automatically send a new one directly to your email:

Right-click on the top rightLogin’. Then, in the 'Registered User' field, click Forget your password?’. Then, in the field 'Enter your e-mail’, enter the email you provided when you first registered. Click on Recoveryand after a while a new login password will be sent to your email. Afterwards, you will be able to sign in to your account (top right atLogin’), with the new password. You will also be able to change this new login password with another password of your choice through your account in the selectionPersonal information’.

The password you use is encrypted for your security, and its only retrieval capability is through its recovery form and willl be sent only to your initial subscription email. Only use English characters to sign in to your account.

2. Get a password by re-registering with another email

Instead of retrieving a login password, you can re-subscribe with a new email. The difference will be that you will no longer be able to access your order history, account details and coupons.


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